Privacy Policy

Welcome to the Aroma Soothz Direct Website (the “Site”). These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Aroma Soothz Direct (“Provider”) website located at the domain name (“the Website”). The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.


The provision of goods and services by Aroma Soothz Direct is subject to availability. If you have paid by credit card, we will not settle your card payment until your product is shipped. In cases of unavailability, Aroma Soothz Direct will refund the client in full 30 days. You can cancel this order within 24 hours for a 2-3 day delivery order or within 2 hours for a next day delivery order, as long as your goods have not been dispatched. You can return new, unopened items within 10 days after they have been delivered to you. Items should be returned in their original packaging. Returns will attract a 10% administration fee unless otherwise agreed.


Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by way of e-mail. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address. The delivery costs relate to the weight of your order and the address to which you’d like your order delivered.


Stocks of all goods on offer are limited. Aroma Soothz Direct shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Aroma Soothz Direct shall only be liable to refund monies where it is unable to fulfil orders.


Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologise for any inconvenience this may cause you. If you are not completely satisfied with your Aroma Soothz Direct purchase you may return it with your invoice to Aroma Soothz Direct. Please see our Return Policy for further details.

Aroma Soothz Direct cannot screen or edit all the content available on the Aroma Soothz Direct site and does not accept any liability for illegal, defamatory or obscene content. Users are encouraged to inform Aroma Soothz Direct of any content that may be offensive or illegal. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Aroma Soothz Direct and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

All items purchased from Aroma Soothz Direct are made pursuant to agreements with shipping and delivery agents and risk of loss pass from Aroma Soothz Direct to such agents upon delivery of any item to such carrier.

Neither Aroma Soothz Direct nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.


We have made every effort to display the colours of our products that appear on the Site as accurately as possible. However, please note that colours may vary.


We value the comments, ideas, suggestions and feedback disclosed, submitted or offered by you on, by or in connection with your use of the site (“Comments”), but please note that Aroma Soothz Direct will not be obliged to respond to, maintain or compensate you in any way whatsoever for your Comments. Once disclosed, submitted or offered, your Comments shall become the property of Aroma Soothz Direct. Aroma Soothz Direct will thus exclusively own all such rights, title and interests in the Comments and shall not be limited in any way in its use, commercial or otherwise, of any of the Comments.

You warrant that the Comments disclosed, submitted or offered by you to the site do not and will not violate any right of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit or offer any Comments that will be or will contain any defamatory, unlawful, abusive or obscene material. Aroma Soothz Direct disclaim any liability towards any third party regarding your Comments and you shall remain accountable towards any third party regarding the contents of your Comments.


Your privacy is very important to Aroma Soothz Direct and therefore when submitting an order, the personal information you submit about yourself (e.g. name and e-mail address etc.) will be used to receive or use services on our website. Our data collection is designed to give you the information that you want to receive.

When you supply any personal information we respect that we have a legal obligation towards you in the way we deal with that data. In general, any information you provide will only be used within Aroma Soothz Direct and by its service providers. It will never be supplied to anyone outside Aroma Soothz Direct without first obtaining your consent, unless we are obliged or permitted by law to disclose it.

For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Customer details will be stored by Aroma Soothz Direct separately from credit card details which are entered by the client on PayGate’s secure site (PayGate Communications (Pty)). PayGate’s secure server encrypts your credit card details so as to minimise the risk of unauthorised disclosure or interception. Credit card details are not kept by AromaSoothz Direct under any circumstances. For further details on PayGate refer to

The site makes use of “cookies” to minimalise the possibility of unauthorised access to and disclosure of your personal information. Aroma Soothz Direct may use your information to contact you about promotions and special offers. You are entitled, at any stage, to opt out of this service. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.


Copyright 2008 © Aroma Soothz Direct, 11 Cranbrook Crescent, La Lucia Ridge, 4051, South Africa. All rights not expressly granted are reserved. To obtain permissions for the commercial use of any content on this site contact The Site Administrator at +27 (0)31 566 4728 or e-mail
Users may download, view and print content from this site for private purposes only. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.


This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Durban High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.


By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.


Card transactions will be acquired for Shopping Direct via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.


Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


This website is run by Shopping Direct based in South Africa trading as and in conjunction with Aroma Soothz.