Returns & Refunds

The provision of goods and services by Aroma Soothz Direct is subject to availability. 


If you paid by credit card, we will not settle your card payment until the product is shipped. In the case of unavailability, Aroma Soothz Direct will refund the client within 30 working days. You can cancel this order within 24 hours for a 2-3 day delivery order or within 2 hours for a next day delivery order, as long as your goods have not been dispatched. You can return new, unopened items within 10 days after they have been delivered to you. Items should be returned in their original packaging. Returns will attract a 10% administration fee unless otherwise agreed. You may however be liable to pay for the courier fees for the returned items(s)